Question 1

What is CodeMail?

Accepted Answer

CodeMail is an email fraud protection service. When you sign up, you choose a personal secret phrase. This phrase automatically appears at the top of every legitimate email from your provider. If you receive an email without your phrase, it's fraud!

Question 2

Why is my provider asking me to sign up?

Accepted Answer

Your provider is asking you to sign up to protect you against fraudulent emails that impersonate their communications. By signing up, you get a personal secret phrase that only your real provider can include in their emails.

Question 3

Do I need to install anything?

Accepted Answer

No, you don't need to install anything at all. No app, no software, no plugin. Simply sign up once, choose your secret phrase, and protection is active immediately.

Question 4

How do I know if an email is fraud?

Accepted Answer

To know if an email is authentic, simply look at the top of the message. If your secret phrase is there, the email is real. If your phrase is missing, it's fraud. Don't click any links and contact your provider directly.

Question 5

Can a fraudster guess my secret phrase?

Accepted Answer

No, a fraudster cannot guess your secret phrase. It's a phrase you chose yourself, something personal and memorable. Fraudsters don't have access to this information because it's encrypted in our system. Even CodeMail cannot read it.

Question 6

Can my provider see my secret phrase?

Accepted Answer

No, your provider cannot see your secret phrase, under any circumstances. It's encrypted with a military-grade algorithm (AES-256) before being stored. No one, not your provider, not CodeMail, can read it. Only you know your full phrase.

Question 7

How do I change my secret phrase?

Accepted Answer

To change your secret phrase, go to codemail.ca and click the "Update my phrase" tab. Enter your email address and you'll receive a 6-digit verification code. Enter the code once and you can choose a new phrase immediately.

Question 8

I forgot my code, what should I do?

Accepted Answer

Don't worry. Your code is saved in our system. You can view it (partially masked for security) by going to the "Update my code" tab on your provider's page. If you want to choose a new one, follow the same process.

Question 9

Is my personal information shared?

Accepted Answer

No. CodeMail does not sell or share your data. Your email address and code are used solely to inject your code into your provider's emails. CodeMail is hosted in Canada and follows best privacy practices.

Question 10

Does CodeMail work with Outlook, Gmail or Apple Mail?

Accepted Answer

Yes. Your provider's email arrives like any other message, no installation required on your end. You receive it normally in your inbox, with your personal code at the top.

Question 11

Is registration free?

Accepted Answer

Yes, completely free for you as a recipient. There is no subscription to pay and no account to create, just sign up in 30 seconds on your provider's page.

Question 12

Can I register with multiple providers?

Accepted Answer

Yes. You can have a different code for each provider that uses CodeMail. Each code is unique and linked to your email address with that specific provider.

Question 13

What should I do if I receive a suspicious email claiming to be from my provider?

Accepted Answer

First check if your personal code appears at the top of the email. If it's missing, it's fraud. Don't click any links, don't download any attachments, don't provide any personal information. Report the email to your provider and delete it.

Question 14

What if my code appears in a fraudulent email?

Accepted Answer

This would be very unusual, it would mean the fraudster somehow knew your personal code. If this happens, change your code immediately via the 'Update my code' tab on your provider's registration page. Never share your code with anyone, including people claiming to be CodeMail or your provider.

Question 15

Can I change my code multiple times?

Accepted Answer

Yes, you can update your code as many times as you like. Each change requires email verification to confirm your identity. Your provider will automatically use the latest version of your code in all future emails.

Question 16

Does CodeMail work with email forwarding?

Accepted Answer

Yes. Since the code is injected at the relay level before delivery, it will be visible regardless of how the email is forwarded. Even if your inbox forwards mail to another address, the code will already be present in the message body.

Question 17

I didn't receive the email verification code, what should I do?

Accepted Answer

Check your spam or junk folder first. Verification emails are sent from noreply@codemail.ca. If you still don't see it after a few minutes, try requesting a new code. Make sure you entered your email address correctly.

Frequently Asked Questions

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