Question 1

How do I get my API key?

Accepted Answer

Your API key is assigned when your CodeMail account is created. You can find it directly in the supplier portal, in the 'Your CodeMail API Key' section at the top of the dashboard. Click 'Show' to reveal it, then 'Copy' to copy it to your clipboard.

Question 2

My API key has been compromised — what should I do?

Accepted Answer

If you believe your API key has been exposed, contact our support immediately at support@codemail.ca to have a new key generated. Avoid sharing your API key in emails or unsecured messages.

Question 3

How do I share the registration link with my clients?

Accepted Answer

In the portal, the 'Custom registration link' section displays a URL in the format codemail.ca/yourdomain.com. Copy this link and share it with your clients by email, SMS, or on your website. Your company will be automatically pre-selected for them.

Question 4

How does CodeMail inject the code into my emails?

Accepted Answer

CodeMail acts as an SMTP relay (MTA). Your emails pass through our servers before being delivered. For each registered recipient, we look up their code in our database and automatically add it to the top of the message. For unregistered recipients, the email is passed through unchanged.

Question 5

Is CodeMail compatible with my email provider?

Accepted Answer

CodeMail is compatible with any system that supports SMTP relay: Gmail Workspace, Microsoft 365, Postfix, Mailchimp Transactional, SendGrid, and any other standard sending service.

Question 6

Can I see my clients' anti-phishing codes?

Accepted Answer

No, and that's intentional. Codes are encrypted (AES-256-CBC) in our database. Even CodeMail cannot read them in plain text. Only the client knows their code. This zero-knowledge architecture ensures that even in the event of a breach, codes cannot be exploited by a fraudster.

Question 7

How much does CodeMail cost for my business?

Accepted Answer

CodeMail offers several plans depending on your volume of clients and sends. The Trial plan is free to get started. Contact us at support@codemail.ca for a personalized quote based on your specific needs.

Question 8

What email formats does CodeMail support?

Accepted Answer

CodeMail's relay supports both HTML and plain-text emails. The anti-phishing code is injected at the top of the message body in both formats — as a styled banner in HTML emails and as a plain text line in text-only emails.

FAQ for businesses

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